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AEKO
Service technician photographing a compressor on site

Vision Agent Diagnose before dispatching a technician.

Using the ticket, product reference, and a field photo, Aeko prepares the service diagnosis, checks, and parts to review before anyone travels.

Built for manufacturers whose equipment fails at customer sites.

Possible outcomes

Every ticket should lead to a decision.

Vision Agent structures the relevant evidence so the service team can choose what happens next without confusing a recommendation with a decision.

  1. 01

    Resolve remotely

    Guide checks and recovery when the problem does not require a site visit.

  2. 02

    Prepare the visit

    Send the technician with a likely cause, targeted checks, and the parts they may need.

  3. 03

    Escalate to an expert

    Pass uncertain cases to the right expert with evidence, history, and open questions attached.

From signal to decision

From field ticket to actionable recommendation.

The dossier follows the service workflow. Every step stays readable and open to review by the team.

  1. Receive

    01

    The field documents the symptom

    The ticket includes a product reference, observed symptoms, and a useful photo without forcing a new tool on the customer.

  2. Identify

    02

    Vision Agent finds the product

    The reference and visual evidence point to the right product line, documentation, and available history.

  3. Prepare

    03

    The agent assembles the dossier

    It proposes a cause, checks, plausible parts, and the uncertainties that need expert attention.

  4. Decide

    04

    The service team chooses

    The team accepts, corrects, or rejects the recommendation before any resolution, shipment, dispatch, or escalation.

You retain ownership of your data and keep working in your existing tools.

Before and with Aeko

Fewer visits to investigate. More visits ready to repair.

Without an upstream diagnosis

  1. 01The ticket arrives without enough context.
  2. 02An expert reconstructs the machine, failure, and past interventions.
  3. 03A technician first travels to understand the problem.
  4. 04The correct part can require a second visit.

With Vision Agent

  1. 01The dossier connects the ticket to the right product.
  2. 02Relevant evidence and procedures are gathered before the decision.
  3. 03The recommendation lists targeted checks and likely parts.
  4. 04Experts spend their time on genuinely uncertain cases.

Product Brain

The Product Brain brings together the context available for each product.

Vision Agent uses the knowledge you choose to make available for the pilot. It does not assume every source is already connected.

Depending on the pilot scope, the Product Brain can cover the following.

  • Product identifiers and serial numbers01
  • Technical documentation and bills of materials02
  • Diagnostic and service procedures03
  • Known failure history04
  • Parts and intervention history05
  • Previously validated expert decisions06

Each decision your team validates can sharpen the product context used for future tickets.

Exploded technical blueprint of a compressor system
Technical documentation · compressor systemProduct Brain

The service dossier

A recommendation ready for review.

The result is not an automated verdict or a generic report. It is a short dossier tied to the product and the ticket evidence.

Prepared recommendation

Field ticket VA—0142

01Likely cause
Discharge valve fault, to be confirmed with two targeted checks.
02Checks before dispatch
Record pressure, verify error code EKE 1.3, and confirm the sound during restart.
03Parts to review
Valve kit CMP-010-04 and matching gasket, subject to service team approval.
04Proposed next action
Run the checks remotely. Prepare a visit if both signals agree.

Who it is for

For manufacturers that service their own equipment.

Vision Agent is for service leaders who manage equipment installed at customer sites, large product ranges, spare parts, and field visits.

A documented product line with enough real tickets to compare recommendations against expert decisions is the right starting point.

  • Commercial refrigeration
  • Compressors and pumps
  • Ice machines
  • Ovens and cooking equipment
  • Hospitality equipment

The pilot

A pilot on one product line and real tickets.

There is no need to rebuild the whole service operation. We test a defined scope in your existing tools, with human review on every dossier.

  1. 01

    Choose one product line and the sources actually available.

  2. 02

    Gather the useful references, manuals, procedures, and history.

  3. 03

    Run a sample of real tickets with the service team.

  4. 04

    Compare each recommendation with the expert’s decision.

Test it in the field

Test Vision Agent on a real ticket.

Send a product reference, the observed symptoms, and a redacted photo. We will reply with the dossier Vision Agent would prepare.

Send a real ticketBook a short conversation

Remove any unnecessary customer-identifying information from the photo and message.