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AEKO

Supported workflow. Not a published product.

Healthcare

Put one healthcare operations workflow into production, without taking diagnosis or coverage away from authorized people.

Agents assemble context and route work. Diagnosis, treatment, eligibility, coverage, patient safety, and regulatory decisions stay with authorized people.

Administrative team working across dossiers, a schedule, and existing systems

Buyers

These buyers do not share the same workflow.

Administrative operations, patient access, revenue cycle, compliance, equipment service, and IT each carry a different piece of the work. Aeko names the roles to bound the first process, not to claim one Agent covers all of them.

  1. 01

    Administrative operations

    Administrative operations rebuild dossiers from several systems. That is preparation, not a clinical judgment.

  2. 02

    Patient access

    Patient access gathers referrals, intake, and slots. Eligibility stays a human decision.

  3. 03

    Revenue cycle

    Revenue cycle assembles denials, appeals, and evidence. It does not rule on coverage.

  4. 04

    Compliance operations

    Compliance prepares control files. It does not hand the regulatory decision to an Agent.

  5. 05

    Equipment service

    Biomedical service triages equipment tickets. Safety of use stays with people.

  6. 06

    IT

    IT owns the systems the workflow crosses: clinical, billing, scheduling, documents, tickets. Not clinical or regulatory judgment.

Handoffs

Where administrative work changes hands.

The stall is not a missing clinical application. It is an administrative dossier rebuilt at every handoff.

  1. 01

    Requests

    Prior-authorization, referral, and intake requests arrive without a complete dossier.

  2. 02

    Dossiers

    Evidence, history, and correspondence live beside the clinical system.

  3. 03

    Clinical systems

    The EHR, lab, and pharmacy remain the systems of record. The Agent does not decide there.

  4. 04

    Billing

    Revenue cycle rebuilds the denial file at every handoff.

  5. 05

    Scheduling

    Appointments and slots stay in the scheduling tool.

  6. 06

    Equipment tickets

    Biomedical failures lose the contract, the history, and the owner between inboxes.

Workflows

One dossier. One boundary. Context that remains.

No healthcare product is published. These six workflows follow the same rhythm: a dossier, a human boundary, context that remains.

Prior-authorization dossier preparation

Supported workflow. Not a published product.

  1. 01Request, payer rules, documents already on file
  2. 02The Agent assembles a review packet and flags missing items
  3. 03Authorized people decide whether the packet is submitted
  4. 04The approved packet is filed in the document system and strengthens Company Brain

Referral and intake preparation

Supported workflow. Not a published product.

  1. 01Referral form, intake data, slot constraints
  2. 02The Agent prepares an intake packet and a proposed slot list
  3. 03Authorized people in patient access confirm identity and slot
  4. 04Confirmed intake is entered in the scheduling system and Company Brain

Denial and appeal evidence assembly

Supported workflow. Not a published product.

  1. 01Denial letter, billing file, correspondence
  2. 02The Agent gathers evidence and a draft appeal packet
  3. 03Authorized people in revenue cycle decide whether to appeal
  4. 04The decided packet is stored in the billing system and Company Brain

Administrative reporting

Supported workflow. Not a published product.

  1. 01Operational extracts from clinical, billing, and scheduling systems
  2. 02The Agent drafts an administrative report with sources attached
  3. 03Authorized people in operations accept, correct, or reject the draft
  4. 04The accepted report is filed in the document system and Company Brain

Equipment-service triage

Supported workflow. Not a published product.

  1. 01Biomedical ticket, asset ID, photos, contract notes
  2. 02The Agent packs asset, history, contract, and missing evidence
  3. 03Authorized people in equipment service decide dispatch, parts, or escalation
  4. 04The decided ticket updates the service system and Company Brain

Operational exception routing

Supported workflow. Not a published product.

  1. 01Missing document, scheduling clash, billing hold, service delay
  2. 02The Agent routes a packet with owner, evidence, and requested decision
  3. 03Authorized people who own the exception decide
  4. 04The closed exception updates the system of record and Company Brain

Company Brain

Company Brain keeps the operating context.

Clinical, billing, scheduling, document, and service systems remain the systems of record. Company Brain keeps mappings, administrative rules, owners, and corrections already approved.

  • Payer and dossier mappings01
  • Already validated documents02
  • Administrative rules03
  • Denial and appeal history04
  • Equipment maintenance contracts05
  • Escalation owners06
  • Approval thresholds07

Human boundary

The human decision stays visible.

The Agent prepares the dossier. Clinical, coverage, and compliance actions stop. The boundary is written, not implied by color.

  • Clinical diagnosis stays with authorized people.
  • Treatment stays with authorized people.
  • Eligibility stays with authorized people.
  • Coverage stays with authorized people.
  • Patient safety stays with authorized people.
  • Regulatory decisions stay with authorized people.

Workflow review

Bring one prior-authorization dossier.

In 30 minutes Aeko maps the input, the prepared packet, the exceptions, and the decisions that stay with authorized people.

Book a review of prior-authorization dossier preparation